Warranty Info

Chill-Max Glycol Power Pack Warranty - USA

Effective Date: April 1, 2024

Eighteen (18) Months Parts & Labor Warranty:

Chill-Max Glycol Power Packs sold by Chill-Max Beverage Solutions, LLC are guaranteed against defects in both material and workmanship for a period of eighteen (18) months from the date of installation, but in no event to exceed (19) nineteen months from the date of shipment. The compressor only is warrantied for an additional forty-two (42) months. The installation cost to replace a compressor after eighteen (18) months is the responsibility of the end user.

In the event of a potential warranty claim within 30 days of shipment or 30 days of installation (whatever is later, maximum of 60 days from the shipment date), contact your sales representative with the following information:

• Picture of the unit as it currently is, and if still in packaging, the packaging.
• Clear description of the issue
• Location for pickup
• Location confirmation for redelivery

After confirmation of a valid warranty issue, CM will immediately send out an equivalent unit at no charge and arrange for pickup of the defective equipment. Please note, shipping damage is not covered by warranty – if shipping damage has occurred, this MUST be clearly noted on the bill of lading. Failure to note the damage on the bill of lading may result in freight claim being denied by the carrier.

Once the equipment has been installed for 30 days, the warranty provider takes over all aspects of the warranty process until month 19. Please refer to the attached list of defects and the associated coverage provided to repair the defect. Chill-Max Beverage Solutions, LLC does not provide any warranty whatsoever beyond the 30-day period. Trinity Warranty will pay claims based on the warranty information provided below, and the customer agrees that Chill-Max Beverage Sollutions, LLC has no warranty responsibility beyond 30 days of in-service equipment.

Please note the 18 month parts and labor warranty applies to the glycol power packs only and does not apply to pumps or motors. Pumps are warranited for 90 days from date of sale and motors are warrantied for 1 year from the date of sale. Both pumps and motors are replacement only - there is no labor. Chill-Max Beverage Solutions, LLC will pay for regualr ground shipping for the pump or motor once a confirmed failure is confirmed. To beging a claim for a replacement pump or motor, we need a picture of the name plate of the motor or the side of the pump that shows the production date.

Extended Warranty – Additional Eighteen (18) Months Parts & Labor Warranty:

An additional eighteen (18) month parts and labor warranty is available at an additional cost at the time of a Glycol Power Pack purchase. Purchase of the 18 month extended warranty results in the Glycol Power Pack being warrantied against defects in both material and workmanship for a period of thirty-six (36) months from the date of installation. At expiration of the extended warranty the compressor only is warrantied for an additional twenty-four (24) months. The installation cost to replace a compressor after thirty-six (36) months is the responsibility of the end user.

The maximum number of hours per repair is provided below.

In addition to the maximum repair time, there is a maximum travel time and parts allowance that is payable. Onsite service time to be billed at a maximum rate of $125.00 USD per hour labour. Travel time to be billed at $100 USD per hour, up to a maximum 90 minutes.

The warranty is applicable to the following product codes, ordered on or after April 1, 2024.